This page covers the most common questions asked by players at b99999 across Bangladesh. Whether you are brand new to the platform or a returning player looking for clarity on a specific topic, you will find direct, plain-English answers here. If your question is not listed, reach out to our support team at [email protected] — we are available around the clock, Bangladesh Standard Time.
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Instant Answers
Every answer on this page is written to give you a clear, direct response in the first sentence — no wading through paragraphs to find the point. Real information, plainly stated.
Written for Bangladesh Players
All answers reference local context — bKash, Nagad, Rocket, BDT currency, BPL cricket, and local banking options — so every player from Dhaka to Chittagong finds relevant guidance.
Still Need Help?
If the answer you need is not here, the b99999 support team is available 24 hours a day, 7 days a week via email. Response times are typically under two hours on business days.
Secure Platform
Questions about safety are answered honestly. b99999 uses 256-bit SSL encryption, certified RNG software, and established payment partners to keep your account and funds protected.
Cricket Experts
Our games and betting FAQ covers BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures in detail — giving cricket-focused players the specific answers they need before placing a bet.
Regularly Updated
This FAQ is reviewed and updated regularly to reflect the latest b99999 policies, payment options, bonus structures, and platform features. Last reviewed in 2026.
Account & Registration
5 questions
Creating a b99999 account takes less than three minutes. Visit b99999.bid, click the registration link, and fill in your full name, date of birth, mobile number, email address, and a secure password. You must be at least 18 years old to register. Once submitted, you will receive a confirmation message and can log in immediately to make your first deposit.
b99999 requires a government-issued photo ID for KYC verification — a Bangladesh National ID card, passport, or driving licence are all accepted. You may also be asked to provide a proof-of-address document, such as a utility bill or bank statement dated within the last three months. Upload clear images via email to [email protected] and our team will review them within 24 hours.
If you cannot log in to b99999, first confirm you are entering the correct username and password. Use the password reset option on the login page to receive a reset link to your registered email. If your account has been locked due to multiple failed attempts, contact [email protected] with your registered mobile number and our team will verify your identity and restore access promptly.
No — b99999 strictly allows only one account per player. Duplicate accounts are a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any funds held therein. If you believe a duplicate account was created in error, contact [email protected] to resolve the situation before it affects your standing.
To permanently close your b99999 account, send a written request to [email protected] from your registered email address stating clearly that you wish to close the account. Our team will process the closure within 48 hours, return any remaining balance to your primary payment method, and ensure all marketing communications are stopped. If the closure is related to gambling concerns, please mention this so we can also offer self-exclusion resources.
Deposits & Withdrawals
5 questions
To deposit via bKash on b99999, log in to your account and navigate to the Deposit section, then select bKash as your payment method. You will see a b99999 bKash merchant number displayed — open your bKash app, choose 'Send Money', enter the merchant number and the amount you wish to deposit, and complete the transaction using your bKash PIN. Your b99999 balance is typically credited within a few minutes.
bKash deposits on b99999 are usually credited within 1 to 5 minutes under normal conditions. During peak traffic periods — such as major BPL or T20 World Cup match days — processing may occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact b99999 support at [email protected] with your bKash transaction ID and our team will investigate immediately.
Yes — b99999 accepts deposits via Nagad and Rocket in addition to bKash. The process is identical: select your preferred mobile banking method in the Deposit section, enter the displayed b99999 merchant number in your Nagad or Rocket app, send the amount, and your balance will be updated shortly. b99999 also supports Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard for added flexibility.
The minimum withdrawal amount on b99999 is ৳500 BDT. Withdrawals are processed to the same payment method used for the most recent deposit, subject to KYC verification. To avoid delays, ensure your account is fully verified before requesting a withdrawal. b99999 does not charge a withdrawal fee — any charges that appear are levied by the payment provider, not the platform.
b99999 processes withdrawal requests within 24 hours on business days. Once approved by the b99999 team, the transfer to your bKash, Nagad, or Rocket account is typically completed within 1 to 3 hours. Bank transfers to Dutch-Bangla, BRAC, City Bank, or Sonali Bank may take 1 to 3 business days depending on the receiving bank's internal clearing cycle. Withdrawal requests submitted on public holidays may experience slight delays.
Games & Gameplay
5 questions
b99999 offers a comprehensive gaming library covering cricket betting, live sports betting, live casino (including roulette, blackjack, and baccarat from providers such as Evolution Gaming and Ezugi), video slots from Pragmatic Play and NetEnt, crash games like Aviator from Spribe, and themed games such as Monkey King and Treasure Hunt. New titles are added regularly to keep the library fresh for players across Bangladesh.
Cricket betting on b99999 allows you to place wagers on match outcomes, player performances, over-by-over results, and more across major tournaments including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Select a match from the cricket section, choose your market, enter your stake amount in BDT, and confirm your bet. Live in-play betting is also available for supported matches, letting you bet as the action unfolds.
Yes — b99999 is fully optimised for mobile play directly through your smartphone browser. The platform works smoothly on Android and iOS devices without requiring a dedicated app download. Simply visit b99999.bid in your mobile browser, log in, and access the full game library including cricket betting, slots, and live casino. The mobile interface is designed for touch navigation and performs well on standard 4G connections common across Bangladesh.
Return to Player (RTP) figures on b99999 slot games vary by title and provider. Most Pragmatic Play and NetEnt slots featured on b99999 carry RTPs between 94% and 97%, meaning the games return that percentage of all wagered amounts to players over a large volume of spins. RTP is a long-term statistical measure, not a guarantee of individual session outcomes. Individual game RTPs can be found in each title's information or help section.
BPL (Bangladesh Premier League) betting on b99999 follows standard cricket wagering rules. Bets are settled based on the official match result as declared by the relevant governing body. In the event of a match being abandoned or reduced due to weather, Duckworth-Lewis-Stern (DLS) method results are accepted where applicable. Void bets are returned as stake. All BPL markets, minimum bet amounts, and available odds are displayed in the cricket section of b99999 prior to match start.
Bonuses & Promotions
5 questions
b99999 offers a welcome bonus to newly registered players upon making their first qualifying deposit. The specific bonus amount and terms — including the minimum deposit required and any wagering requirements — are published on the promotions section of the platform and are subject to periodic updates. Always read the full terms of any b99999 bonus before claiming, paying particular attention to the wagering multiplier and eligible games.
A wagering requirement on a b99999 bonus means you must wager the bonus amount (or the bonus plus deposit amount) a specified number of times before any winnings derived from that bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before a withdrawal is permitted. Not all game types contribute equally — slots typically count 100% while live table games may contribute less.
b99999 rewards regular players through an ongoing loyalty programme where consistent play earns points redeemable for bonus credits, free spins, and exclusive promotions. High-volume players may receive VIP tier upgrades that unlock personalised bonuses, faster withdrawal processing, and dedicated account management. Details of the current loyalty programme structure and tier thresholds are available in the promotions section of the platform after logging in.
Whether a b99999 bonus can be used on cricket betting depends on the specific terms of each promotion. Some bonuses are sports-specific and can be applied to BPL, IPL, or T20 World Cup matches, while others are casino-only and restricted to slots or live tables. The eligible game categories for every bonus are listed in the promotion's terms and conditions page on b99999. If you are unsure, contact support before claiming.
b99999 does not charge any platform-side fees for deposits or withdrawals. However, mobile banking providers such as bKash, Nagad, and Rocket may apply their own standard transaction charges when you send money. These fees are set entirely by the payment provider and are outside b99999's control. Always check the current fee schedule in your mobile banking app before initiating a transaction.
Safety & Responsible Gaming
5 questions
b99999 is a secure platform that uses 256-bit SSL encryption to protect all data transmitted between players and the site. Player funds are held separately from operational funds, financial transactions are processed through established and regulated payment partners including bKash and Nagad, and game outcomes are determined by certified Random Number Generator software from providers such as Pragmatic Play and Evolution Gaming. b99999 is committed to fair play and transparent operations for its Bangladesh player base.
The legal status of online gambling in Bangladesh is complex and b99999 does not make specific legal representations on behalf of individual players. Players are responsible for understanding the laws applicable to online gaming in their own jurisdiction before registering. b99999 operates as a secure, fair platform and implements all standard player protection measures. If you have legal concerns, we recommend consulting an independent legal professional familiar with Bangladesh law.
b99999 protects player data using 256-bit SSL/TLS encryption on all connections, encrypted storage for sensitive account and payment information, and strict role-based access controls that limit staff access to player data. The platform undergoes regular security audits and vulnerability assessments. b99999 will never ask for your password via email or chat — any such request should be treated as fraudulent and reported to [email protected] immediately.
If you suspect unauthorised access to your b99999 account, change your password immediately using the password reset function on the login page, then contact [email protected] with the subject line 'Account Security — Urgent'. Our team will review your account activity, temporarily lock the account if necessary, and guide you through a secure identity verification process to restore access. Enable any available two-factor authentication options to prevent future incidents.
If you feel that gambling on b99999 is becoming harmful, you can request self-exclusion at any time by emailing [email protected] with the subject line 'Self-Exclusion Request'. Specify your preferred exclusion period — options range from 30 days through to permanent closure. Your account will be locked within one hour of the request, all promotional communications will stop, and your balance will be preserved or returned depending on your preference. b99999 treats all self-exclusion requests as the highest priority.
Still Have a Question?
Our support team is available 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6). If your question was not answered on this page, send us a message and we will get back to you, typically within two hours on business days.
Email us at — responses are fast, confidential, and in plain English:
[email protected]18+ only. Please play responsibly.
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